Shipping Policy & FAQs: Everything You Need To Know  

Shipping Costs:
Shipping costs will be calculated based on the weight and dimensions of the products in your order, as well as the destination address. The shipping cost will be displayed at the checkout before you complete your purchase.

Order Fulfillment Methods:
We strive to fulfill all orders promptly and efficiently. Currently, we offer the following order fulfillment methods:

1. Ground Advantage Shipping: We will ship your order using a reliable shipping carrier. The delivery time for ground advantage shipping is typically 2-5 business days within the United States. Please note that this is an estimated delivery time and delays may occur due to unforeseen circumstances. This method will not always be chosen upon arrival at the post office if another method may get you your order in a shorter space of time.

2. Priority Mail Shipping: If you require expedited delivery, we offer express shipping options. The delivery time for express shipping is typically 1-3 business days within the United States. Please note that this is an estimated delivery time and delays may occur due to unforeseen circumstances. 

 

3. Priority Mail Express Shipping: We understand that the quality of our fresh baked goods, food items, and natural products relies on fast and reliable shipping. That's why we offer priority mail express delivery, it is typically guaranteed to arrive within 1 business day anywhere in the United States. Please note that this is an estimated delivery time and delays may occur due to unforeseen circumstances. This shipping method will be used for all perishable items to ensure they arrive fresh and delicious. If you would like to inquire about international shipping options, please contact us for more information.

Delivery Times:
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please note that delivery times may vary depending on the shipping carrier and the destination address. While we make every effort to ensure timely delivery, we cannot be held responsible for any delays caused by the shipping carrier or factors beyond our control.

Refunds:
If your order is lost, damaged, or incorrect, please get in touch with our customer service team within 7 days of receiving your order. For many items, all sales are final. We will investigate the issue and, if necessary, provide a refund or replacement. Please note that refunds will be issued to the original payment method used for the purchase.

Returns or Exchanges:
No returns are accepted on any perishable items. If you are not completely satisfied with your purchase, you may be eligible for an exchange within 14 days of receiving it. If the item(s) is returnable, the item(s) must be unused, in its original packaging, and resellable condition. Please contact our customer service team to initiate the return process. There will be a small amount deducted to process the return. Once we receive the returned item(s), we will process your refund or exchange according to our return policy. 

Shipping and Handling Times:
We strive to process and ship all orders within 1-2 business days. However, please note that processing times may vary during peak seasons or promotional periods. Once your order has been shipped, the shipping carrier's estimated delivery time will apply.

FAQs

Q: How much does shipping cost?
A: Shipping costs are calculated based on the weight and dimensions of the products in your order, as well as the destination address. The shipping cost will be displayed at the checkout before you complete your purchase.

Q: What are the order fulfillment methods?
A: We offer ground advantage shipping, priority mail, and priority mail express shipping options. Ground Advantage shipping typically takes 2-5 business days, and priority mail shipping takes 1-3 business days. Priority mail express shipping is our "overnight" shipment and shouldn't take more than 1 day within the United States.

Q: How long does delivery take?
A: Delivery times may vary depending on the shipping carrier and the destination address. 

Q: What should I do if my order is lost, damaged, or incorrect?
A: If you experience any issues with your order, such as it being lost, damaged, or incorrect, please get in touch with our customer service team within 7 days of receiving your order. We will investigate the issue and provide a solution, which may include a refund or replacement.

Q: Can I return or exchange a product?
A: Not all items are accepted for returns. For some items, all sales are final. Yes, if you are not completely satisfied with your purchase, you may return the item(s) within 14 days of receiving it. The item(s) must be unused, in its original packaging, and resellable condition. Please contact our customer service team to initiate the return process.

Q: How long does it take to process returns or exchanges?
A: Once we receive the returned item(s), we will process your refund or exchange as quickly as possible. The exact processing time may vary, but we strive to complete the process within a reasonable timeframe.

Q: How long does it take to ship an order?
A: We strive to process and ship all orders within 1-5 business days. However, please note that processing times may vary during peak seasons or promotional periods. Once your order has been shipped, the shipping carrier's estimated delivery time will apply.

If you have any further questions or concerns regarding our shipping policy or FAQs, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction.

Thank you for choosing Nutmeg Nostalgia LLC. We appreciate your business and look forward to serving you again in the future.